Syllabus Operations Management 300
78
Fall Semester 2011
Section 001 Monday and Wednesday 2:00 pm – 3:15 pm
R.O. Anderson Graduate School of Management #117
Section 004 Monday and Wednesday 5:30 pm - 6:45 pm
Dane Smith Hall #329
Susan K. Hershberger CSM
Office Hours for Susan Hershberger
Upper Level ASM Mondays from 3:30 am to 4:30 pm or by appointment
E-mail: shershbe@unm.edu
Operations Management 300
This course provides an introduction to the design, planning and control of the manufacturing and service systems required to transform an organization's inputs into useful goods and services. Managerial challenges in productivity, quality, project management, inventory control, and service system design, waiting line management, and just-in-time systems are considered. Also considered are survey of methods and models for the design, control, and improvement of service and manufacturing systems including project management, product/service design, process analysis, quality improvement, inventory control, capacity scheduling, and Just-In-Time (lean systems). Prerequisite: Introduction to Business Statistics (STAT 245).
General Learning Goal for Mgt 300
To obtain a working knowledge of the role that the operations manager plays in delivering products and services to customers.
Specific Learning Goals for Mgt 300
1. To be able to identify production and service operations management key decisions.
2. To be able to interpret the basic OM decision-making tools and how these tools are used in delivering products and services.
3. To be able to interpret the principles of the Just in Time philosophy
4. To develop the ability to make the correct product and process choices.
Electronic Devices and Computer Use
The use of electronic devices such as cellular phones and pagers is specifically forbidden in the classroom. If you possess one of these devices, it must be deactivated before class begins. If you need to be contacted for emergencies, advise those that may need to reach you to call the emergency message service at 277-7872. A staff member from that office will deliver the message to you in class.
The use of University computing services is a privilege. Users who have been granted this privilege must use the services in an appropriate, ethical, and lawful manner. Unauthorized access is prohibited and may be monitored and reported to the proper authorities. Computing services include all University information and systems using hardware, software, and network services including computer resources entrusted to the University by other organizations. The University policy regarding computer use is available at http://www.unm.edu/%7Eubppm/ubppmanual/2500.htm.
Use of personal laptops during class for the purpose of taking notes or other applications consistent with class objectives is encouraged. However, it is expected that you will respect others and the instructor by not using laptops for non-class related activities, such as email, facebook, surfing the web for personal reasons or entertainment, etc., as these uses can detract from rather than enhance the learning environment. The instructor reserves the right to ask students to close their laptops, personal or University-owned, at any point during class.
Student Professional Code of Conduct
The department faculty has created this Student Professional Code of Conduct to support a productive and stimulating learning environment in all classes. The code is designed to help ensure a positive atmosphere and support the vast majority of students who currently exhibit the professional standards detailed below.
Students should exhibit professional values and behavior in activities related to their education by:
Demonstrating trust, respect and common courtesy for their classmates and professors by engaging in professional classroom conduct. For example, by
· turning off cell phones in class
· not text messaging, reading email, or ‘surfing’ the web during class
· not listening to MP3 players or similar devices in class
· not departing the room to respond to text messages or cell phone calls
· avoiding unnecessary talking
· not reading outside material in class
· not working on other class assignments while in class
· complying with class instructions for laptop use
Contributing to a positive learning environment. For example, by
· completing all assigned readings prior to the class period
· arriving, attending and departing class in a professional manner
· taking responsibility for team and individual assignments
· fulfilling team obligations by showing up on time and being prepared
· developing cooperative relationships with other students and faculty
· being prepared to respond to questions or provide examples when asked
· not attempting to renegotiate class deadlines, requirements, and grading as outlined in the syllabus
· asking for clarification on projects, assignments, and deadlines in class (if you have a question, others will too)
Students With Special Needs:
“If you are a qualified person with disabilities who might need appropriate academic adjustments, please communicate with me as soon as possible so that we may make appropriate arrangements to meet your needs in a timely manner. Frequently, we will need to coordinate accommodating activities with other offices on campus. Course materials can be made available in alternative formats.”
Student Code of Conduct:
Any violation of the Student Code of Conduct will be taken very seriously and appropriate sanctions will be applied. Violations include: plagiarism, exam misconduct, etc. Please refer to the UNM Pathfinder for additional information - http://www.unm.edu/~sac/pathfind.html.
Textbook (required): Operations & Supply Chain Management. 13e Edition. by Jacobs and Chase. McGraw-Hill Irwin. There is a text Web site found at: www.mhhe.com/jacobs13e at this Web site you will find excel templates, online quizzes, power point presentations, step-by-step-solutions to examples, screencam tutorials, chapter outlines, updates, interactive operations management and Web link. For on-going support you have a Digital CARE Team at: http://mpss.mhhe.com/connectlinks.php (click “Contact Us”) or phone 1-800-331-5094 (prompt 2 for students.)
The following site is for this semester’s class:
BE SURE TO REGISTER IN THE CORRECT SECTION!!
Section 001 (noted as 001 2): http://connect.mcgraw-hill.com/class/s_hershberger_001_2
Section 004: http://connect.mcgraw-hill.com/class/s_hershberger_004
You need to check the site often to know when quizzes and assignments open and when they close. Not all work will be posted on that site at the first week of the semester. Quizzes are set to one attempt AND ARE TIMED. Quizzes must be completed prior to the day they are due, see syllabus. Assignments typically have three attempts with new data each time. Assignments open a day or so before the class period during which we cover the topic and close about a week after we have covered the topic. Sometimes answers are marked wrong by the website due to rounding. If you notice that just send me an email. I can adjust your scores.
SIGN-UP for the Class Business Blog: It is free.
You will find it at: http://businessopsmngmnt.hubpages.com/
The purpose of this blog is for everyone to share information and questions on the class. You will find the Syllabus loaded here. I have loaded several articles on this page and anticipate loading more as the semester proceeds. Reading business publications is responsibility of any business person.
Send general class and material questions to this page. Use this in lieu of Email for any class questions. Personal information may be sent exclusively to my UNM Email. Personal information may include absence notices, illnesses, and any other personal information that you deem to not share with the rest of the class.
Grading Policy: Points/Percentage of total
Assignments (four) 200 points
Quizzes (six): 300 points
Blog comments 100 points
Midterm Exam: 200 points
Business Analysis Presentation 100 points
Business Analysis paper 100 points
Final Exam: 200 points
Total points: 1200 points
The points assigned to each component of the course might be adjusted somewhat as we go. This is due to uncertainties about coverage of the material and the precise timing of topics.
Makeup examsare provided to individuals who provide convincing proof of a medical, legal, family, or work emergency. Do not schedule activities that will conflict with the time of exams. Makeup exams are not guaranteed to be of the same format, length, or difficulty as the in-class exams. Makeup exams are not automatically granted. At most, one makeup exam will be given per individual for the course. If you should miss more than one exam period you will then receive an incomplete in the class.
Grading Scale:
961-1200 A
721-960 B
481-720 C
241-480 D
0-240 F
First Assignment: Familiarize your self with the topic Operations Management
Due on or before Wednesday, August 31, 2011 in class (no emails accepted)
Find a job advertisement for a Management position in the Wall Street Journal.
Relate five topics from the text to the advertisement.
Turn-in a copy of the job advertisement. Staple the paper and the ad together.
Write no more than a half page relating topics from the book to the advertisement. No hand written copies will be accepted.
Place your name, Class Title and Section in the upper right hand corner.
Following these instructions will be 10 of the 25 points of the grade.
Second Assignment: Understanding Facility Layout (Chapter 6A)
Due on or before Monday, September 28, 2011 in class (no emails accepted)
Select a business, observe how that business is laid out, and diagram the facility layout.
Discuss the functionality of the lay-out in terms from Chapter 6A.
Note what works functionally and what does not work functionally.
Explore key terms pertinent to Facility Layout Chapter 6A in the discussion.
Please limit to no more than two pages. Bullet points accepted. Staple paper to diagram.
No hand written copies will be accepted; hand drawn lay outs will be accepted.
Place your name, Class Title and Section in the upper right hand corner.
Following these instructions will be 10 of the 25 points of the grade
Third Assignment: Applying Knowledge of Facility Layout to Service Processes (Chapter 7)
Due on or before Monday, October 3, 2011 (no emails accepted)
Discuss the Seven Characteristics of a Well-Designed Service System as demonstrated (or not) in the business you observed for the Second Assignment.
Include poka-yokes that were built-in the system or recommend the implementation of a
poka-yoke
Please limit to no more than two pages. Bullet points accepted.
No hand written copies will be accepted.
Place your name, Class Title and Section in the upper right hand corner.
Following these instructions will be 10 of the 25 points of the grade
Fourth Assignment Due: Location, Logistics, and Distribution Issues (Chapter 12)
Due on or before Monday, October 31, 2011 (no emails accepted)
You are responsible for selecting the new site for this business.
Discuss 10 issues in facility location pertinent to your decision process
Businesses you may use for this assignment include: FedEx Distribution Center, Wal-Mart Distribution Center, MAC Cosmetics, Apple Store, Blue Bell Creameries Ice Cream Plant, Green Giant vegetable processing plant, dave & Busters, Century 21 Franchise Realtor Office, or locally owned dry cleaners.
Make a decision as to where you would place that business based on the 10 issues.
Each issue is worth 5 points. Goal is to convince the VP (that would be your teacher.)
Please limit to no more than two pages. Bullet points accepted. Staple paper together.
No hand written copies will be accepted.
Place your name, Class Title and Section in the upper right hand corner.
Following these instructions will be 10 of the 25 points of the grade
Presentation:
This is a collaborative presentation as widely used in the business world. The presentation will be a study of an organization and the operations management tools and concepts that are utilized. You must describe fully one concept or tool from the text and relate it to a specific business. Examples of organizations utilized in previous semesters are: Dion’s Pizza, Starbucks, Netflix, Whole Foods, Flying Star, and others. NO STARBUCKS allowed this semester! Be creative in the businesses that you select, as the more interesting the presentation, the better the grade. Be sure to fully research the topic, and the business.
The group size is limited to 4 members and each member must make part of the presentation. The presentation must be no longer than 15 minutes as time is money in the business world! Be prepared to ask and answer questions. Professional dress is required. Grading points will be deducted if professional dress standards are not adhered to.
Business Analysis Paper
Each team will, in addition to the presentation to the class, turn in a five page paper about the organization that was studied and the tools and concepts that were applied.
The paper will include the salient information from the presentation.
Class Schedule
The timing of topics is approximate.
You are expected to read the chapters before class. The quizzes will be timed. You will be responsible for all of the material in the chapters unless you are specifically told otherwise.
Week 1
Monday, August 22nd
Chapter 1: Operations and Supply Chain Management AND Orientation
Register for the class, online quizzes, assignments, and exams site:
BE SURE TO REGISTER IN THE CORRECT SECTION!!
Section 001 (noted as 001 2): http://connect.mcgraw-hill.com/class/s_hershberger_001_2
Section 004: http://connect.mcgraw-hill.com/class/s_hershberger_004
Wednesday, August 24th
Chapter 2: Strategy and Sustainability
Week 2
Monday, August 29th
Chapter 3: Product and Service Design
Wednesday, August 31st FIRST ASSIGNMENT DUE
Chapter 3: Product and Service Design
Chapter 4: Strategic Capacity Management
Week 3:
Monday, September 5th
LABOR DAY NO CLASS
Wednesday, September 7th QUIZ ONE DUE (open Tues-Wed. Sept 6 to 7 6am-6am)
Chapter 4: Strategic Capacity Management
Chapter 4A: Learning Curves
Week 4
Monday, September 12th
Chapter 5: Process Analysis
Chapter 5A: Job Design and Work Measurement
Wednesday September 14th
Chapter 6: Production Processes
Week 5
Monday, September 19th QUIZ TWO DUE (open Sun-Mon, Sept 19 to 20, 6am-6am)
Chapter 6A: Facility Layout
Wednesday, September 21st
Chapter 7: Service Processes
Week 6
Monday, September 26th
Chapter 7A: Waiting Line Analysis
Wednesday, September 28th SECOND ASSIGNMENT DUE
Chapter 8: Health Care Processes
Week 7
Monday, October 3rd THIRD ASSIGNMENT DUE
Chapter 9: Six Sigma Quality
Wednesday, October 5th
Chapter 9A: Process Capability and SPC
Week 8
Monday, October 10th QUIZ THREE DUE (open Sun.-Mon., Oct. 9 to 10, , 6am-6am)
Discuss successful assignment papers and information & Mid-Term Exam Review
Wednesday, October 12th
Mid-Term
Midterm Exam: Online exam at the class Website. You may take the exam at any reliable PC with a high speed connection to the internet. The exam will be set to one attempt. The questions and data in similar questions will be different for each student. The question order will be different for each student. You will have 60 minutes to complete the exam. The exam will open at regular class times. You must have all answers entered into the website before your time has expired. NO HARDCOPY WILL BE ACCCEPTED.
Week 9
Monday, October 17th
Chapter 10: Projects
Wednesday, October 19th
Chapter 11: Global Sourcing Procurement
Week 10
Monday, October 24th QUIZ FOUR DUE (open Sun.-Mon. Oct. 23-24, 6am-6am)
Chapter 12: Location, Logistics, and Distribution
Wednesday, October 26th
Chapter 12: Location, Logistics, and Distribution
Chapter 13: Lean and Sustainable Supply Chains
Week 11
Monday, October 31st FOURTH ASSIGNMENT DUE
Chapter 13A: Operations Consulting and Reengineering
Wednesday, November 2nd
Entrepreneurial Seminar: So, how do you lease a business space?
Week 12
Monday, November 7th
Chapter 14: Enterprise Resource Planning Systems
Wednesday, November 9th QUIZ FIVE DUE (open Tues-Wed., Nov. 8-9, 6am-6am)
Chapter 15: Demand Management and Forecasting
Week 13
Monday, November 14th
Chapter 16: Sales and Operations Planning
Wednesday, November 16th
Chapter 17: Inventory Control
Week 14
Monday, November 21st
Chapter 18: Material Requirements, Planning
Chapter 19: Scheduling
Wednesday, November 23st
Chapter 19A: Simulation
Chapter 20: Constraint Management
NOTE: FINAL QUIZ WILL BE A LEARNING ASSESSMENT, DATE TO BE DETERMINED
Thanksgiving Holiday begins November 24, 2011.
Class will resume on Monday, November 28, 2011.
Week 15
Monday, November 28th
Group presentations of Business Analysis and learning begin. PAPERS DUE DAY OF PRESENTATION
Wednesday, November 30th
Group presentations of Business Analysis and learning begin. PAPERS DUE DAY OF PRESENTATION
Week 16,
Monday, December 5th
Group presentations of Business Analysis and learning begin. PAPERS DUE DAY OF PRESENTATION
Wednesday, December 7th
Group presentations of Business Analysis and learning begin. PAPERS DUE DAY OF PRESENTATION
Final Exams will be on-line at your Connect site.
Final exams follow the Final Examination schedule as published by UNM.
Operations Management 300-001 Final is on Wed., Dec. 14, 3:00 - 5:00 pm.
Operations Management 300-004 Final is on Wed., Dec. 14, 5:30-7:30 pm.
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CommentsLoading...
Okay, thanks, I will check on this right now!
Hi Ashley, When I tried going in through the student portal, I was successful. Do try again. If this problem continues let me know and I will have the Connect web people work on it.
Thanks for the info.
I had the same problem. The end of the address is s_hershberger_001_2
Copy the full address from the syllabus blog.
Drop it into the very top of the Internet page and re-load.
You will go right to the page.
Then follow the instructions on the page to register.
Please see the Email broadcast on Connect.
~How to get to the page
~How to find the power points!
Do you know where I can go to get just the access code? I rented my book, and it didn't come with an access code, and I don't want to have to buy a whole new book.
Go to where you rented your book. Did you get an access code w/the book? Did they forget to give you one? Do you have to purchase one separately? (You might check to see how much the access code costs on-line to compare.)
Do set-up an account at Connect as they will let you on for free in the beginning.
I rented my book offline. They didn't give me an access code with it unfortunately, so I will have to purchase one separately. Thank you for letting me know about the free trial on Connect!
I was filling out my planner and October 3rd is on a Monday, but it said it was due on a Wednesday. I just want to confirm the due date, thank you.
It is due on Monday but I will not consider it late if it is turned in on Wednesday due to the mistake on the syllabus. Thanks for bringing this to my attention.
With assignment 1, did you want no more than half a page for each topic?
May I ask why the ppt slides used in the classes not the same as the connect ones?
Yes, the slides that I use are directly from the Connect site. You have to find 'student resources' and click on that, then on the left hand side of the page there is a drop down menu. Drop the menu down and select the chapter you want. Once you open that chapter you will find the ppts there.
I do amend the ppts.
For the blog comments points, we need to make at least two commnets to recieve points?
Ashley 8 months ago
The website for section 1 isn't working? It says the website does not exist.